Terms of Service

1. Services Overview

NewBrook Home Improvement provides roofing, gutter, siding, window, and exterior renovation services — including retractable awnings — to residential and commercial customers in Southern Maryland, Washington D.C., and Virginia. Our website provides information about our services, allows you to request estimates, schedule appointments, and communicate with our team.

2. Eligibility

You must be at least 18 years old to use our Services or enter into any agreement with NewBrook Home Improvement. By using our Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3. Estimates and Pricing

• All estimates provided through our website or in-person consultations are non-binding and subject to change based on actual project conditions.
• Final pricing will be outlined in a written contract or proposal before work begins.
• We reserve the right to adjust pricing if unforeseen conditions are discovered during the course of work (e.g., hidden structural damage, code violations).
• Promotional offers and financing options are subject to eligibility requirements and may change without notice.

4. Service Agreements

Work performed by NewBrook Home Improvement is governed by a separate written service agreement or contract specific to your project. These Terms of Service govern your use of our website and digital services, while the project-specific contract governs the scope, cost, timeline, and warranty of physical work performed.

5. Intellectual Property

All content on this website — including text, images, graphics, logos, and design — is the property of NewBrook Home Improvement or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent.

6. User Conduct

When using our Services, you agree not to:

• Provide false, misleading, or inaccurate information.
• Use the Services for any unlawful purpose or in violation of these Terms.
• Attempt to interfere with, compromise, or disrupt the Services or servers.
• Scrape, harvest, or collect information from the website without authorization.
• Impersonate any person or entity or misrepresent your affiliation.

7. Warranties and Guarantees

Warranties on home improvement work are specified in your individual service agreement. Manufacturer warranties on materials are provided by the respective manufacturers and are subject to their terms and conditions. NewBrook Home Improvement makes no additional warranties beyond what is stated in writing in your project contract.

8. Limitation of Liability

To the fullest extent permitted by law, NewBrook Home Improvement shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or Services. Our total liability for any claim arising from or related to these Terms shall not exceed the amount paid by you to NewBrook Home Improvement for the specific services giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless NewBrook Home Improvement, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Services or your violation of these Terms.

10. SMS and Automated Communications

By submitting your phone number through any form on our website, you expressly consent to receive automated text messages (SMS/MMS), prerecorded voice messages, and autodialed calls from NewBrook Home Improvement and its authorized partners regarding your inquiry, appointment reminders, service updates, and promotional offers.

• Message Frequency: Message frequency varies. You may receive up to 10 messages per month depending on your interactions with our Services.
• Message and Data Rates: Standard message and data rates may apply. Check with your wireless carrier for details about your messaging plan.
• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a one-time confirmation message. You may also opt out by emailing dermot@newbrookhomeimprovement.com or calling (410) 507-9623.
• Help: For assistance, reply HELP to any text message or contact us at dermot@newbrookhomeimprovement.com.
• Consent Not Required: Consent to receive automated messages is not a condition of purchasing any goods or services from NewBrook Home Improvement.
• Supported Carriers: Compatible with most major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

For full details on how we collect, use, and protect your personal information, including your phone number, please see our Privacy Policy.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Accessing third-party links is at your own risk.

12. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which describes how we collect, use, store, and share your personal information, including data collected through forms, cookies, and third-party tools. By using our Services, you acknowledge that you have read and understood our Privacy Policy.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Calvert County, Maryland.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Services after any changes constitutes your acceptance of the updated Terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: